Here’s an easy thing you can do: go grab a webshop certificate TOS PDF, and just do what it says. And then also do what the law requires you to do in your region. Typically, the legal rules are pretty specific about what, specifically, should be on your webshop.
You have to follow all the rules of the regions you’re trading in! Not only the regulations in the country you’re based in!
Then, you also want to make sure your site doesn’t error 500 on your customers! Limit your crawls 🙂
Please note: there are new regulations on privacy, but also: consumer protection, online reviews, what influencers you can legally use and how you may use them, etc. Google is changing rules again, but the laws in your region are changing too.
Just to add: a branch organization will usually have instructions on what should be on your site, what language you should be using (what words and guarantees to avoid and such), where you should be registered, and all that jazz.
Only put people on your communication channels that:
- have some level of decision-making power: nothing worse than getting no help on a fast-help platform;
- aren’t time;
- signed a communication protocol.
If employees fight people in public: throw them OUT!